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Frequently Asked Questions
How to acquire, wireless guest account for Internet access ?
Choose one of three options:
- Instant account for 8-hours
- Sponsored account "requires a sponsor approval"
- Events Guests "requires event code provided by the AUC-staff/Organizer"

Or click here to check the online guides

Need to configure your email clients with, AUC mail.

Check the online guides on:
http://www.aucegypt.edu/it/uact/aucmail/pages/aucMail.aspx

Still facing any problems contact 1200 or support@aucegypt.edu


How can I, request a VPN account?

• Go to url: http://netsecurity.aucegypt.edu
• Choose VPN and fill out the form
• Once submitted, you will receive a confirmation from the security office. A max. of 5 working days for activation.


Resetting, email passwords.

• Access your email through the web
• On the upper right side of your account press My account
• Go to Security and change password


Cannot, acess Banner systems.

• Enter the correct username and password without adding @aucegypt.edu on the following url for the banner   http://student.aucegypt.edu
• Make sure your password is not less than 8 characters


IP phone tips

Conference:

IP phone tips: did you know that you can make an –on the fly – conference call from your IP phone? For details follow these links (New-Campus, Downtown).
 
Transfer:
IP phone tips: wrong number? To transfer a call to the right person, use the transfer feature. For details follow these links (New-Campus, Downtown).
 
Call Pickup:
IP phone tips: your colleague’s phone is ringing? Pick it up from your IP phone. For details follow these links (New-Campus, Downtown).
 
Call Forward:
IP phone tips: did you know that you can divert calls to another extension? Call forward can do it for you. For details follow these links (New-Campus, Downtown).
 
Voicemail:
Voicemail tips: pay your voicemail a visit, it’s helpful. Learn how to access you voicemail. For details follow these links (New-Campus, Downtown).

Where can Voice Mail Instructions be found?

​• Go to url: http://telecom.aucegypt.edu/